What is your return policy?Ordered the wrong size? No problem. We want you & your pooch to be happy.
Here’s our 30-Day return policy: Even exchange for alternate size. Regular shipping and handling fees apply to all exchanges. If our product didn’t meet your expectations, simply return your merchandise to us in its original and unused condition for a full merchandise exchange or store credit. No exchanges past 30 days can be honored. Please send a new size request along with your order number and the shirt you want exchanged (must be in original condition and unworn).
All returns should be shipped to:
1600 S. Bayshore Ln 2A
Miami, Fl 33133
What is your method for shipping?Orders are normally shipped USPS Priority Mail (domestic & international) unless a specific request is made. We will happily ship with your preferred carrier and will charge you accordingly (an extra handling fee of $3.50 will be applied for special requests).
Orders are often shipped within 2 business days and our average delivery time is 2-5 days depending on the shipping destination. (International orders may take up to 14 days.)
What are your Shipping Charges?Typically 1-2 shirts will fit in a flat rate envelope.
Fees for flat rate envelope are as follows:
Canada & Mexico: $9.00
3-16 shirts (unless all items are hoodies) will typically fit in a flat rate box.
Fees for flat rate box are as follows:
Canada & Mexico: $23
Shipping fees for orders that exceed our flat rate shipping methods will be priced according to weight & destination.
What method of payment do you accept?We accept Visa, MasterCard, American Express and Discover
Can I place my order through the mail and pay with a personal check or money order?We accept mail orders paid with a personal check or money order. When sending us your order, please be sure to include all product information (name of product, size, color/style) and shipping information (name, address, phone number and email address). Also be sure to add the necessary shipping charges to your total purchase. For Florida State residents, sales tax must also be added. Please understand that orders paid for with a check will take additional time, as these orders are not shipped until your check has cleared.
Please send any mail orders with payment to:
Attn: Mail Orders
1600 S. Bayshore Lne 2a
Miami, Fl 33133
Is my information secure?Yes, at TORU llc your privacy and security is very important to us. We would never share your information with anyone and our site is a SSL secured site. Payments are made through PayPal which is the securest payment gateway available online. Please view our privacy/security terms for more information.
Please contact: email@example.com if you have any additional questions.
Thank you for visiting TORU.
We appreciate your business!